Billing
Questions about billing and payment? We’ve taken some time to provide you with answers to the most commonly asked questions. Still can’t find what you’re looking for? Feel free to .
What payment methods do you accept? 
We take almost any credit or debit card, including Visa, MasterCard, American Express, JCB, Discover, etc.
What will my order show up as on my credit card statement?
You can expect your Ansel & Ivy purchase to show up on your credit card statement as ANSEL&IVY.
Can I make changes to my order?
If you need to make changes to your order, please within 12 hours of your order being placed. After that, we are not able to accommodate changes to the plant(s) or pot(s) you ordered. We are unable to cancel or make any changes to orders after they have shipped.
Can I cancel my order?
We begin work on each order soon after it is placed. To cancel an order, you must within 12 hours of your order being placed and we will process a refund at our discretion. After that, it is not possible to cancel your order. We are unable to cancel or make any changes to orders after they have shipped.
What is your return policy?
We guarantee that your plant will arrive safe and healthy. On the off chance that your plant or pot is damaged during shipping, we will happily send you a replacement free of charge. In this case, please with your name, order number, and a few pictures of the plant within 24 hours of receipt of delivery. We cannot send you a replacement without photos of the damaged plant. Unfortunately, we are not able to accept returns or offer refunds for any other cases.
